Troubleshooting Tips

100% off promo code on a soundcast is not working

If you're offering a 100% discount, the "non-payment signup" option must be enabled. To do this, click "Edit" on your Soundcast and scroll down until you see a set of settings. There, you can toggle…


Error loading Analytics page

Upon loading your Analytics page, you may be greeted by this error: Issue This will prevent you from seeing your listener analytics for your soundcasts. Cause This error is usually due to a browser a…

Soundwise Support
Updated by Soundwise Support