Listener FAQs

How to turn off Autoplay on your Soundwise mobile app

Step 1: From your Soundwise home screen, tap on the Settings icon located at the top left of your screen. This will take you to the Settings page. Step 2: From your Settings screen, tap on Playback..…

Keith Misael Tovar
Updated 2 years ago by Keith Misael Tovar

I still have problems with the app. What should I do?

Please write to support@mysoundwise.com , detailing the issue you’re facing (Screenshots are helpful). We’ll get back to you as soon as possible.

Charis
Updated 10 months ago by Charis

After setting up my account, I try to sign in on the app. But it keeps saying my password is not correct.

It is possible that there was a typo when you entered your password for the first time during account setup. Please reset your password here , and then try signing in again.

Charis
Updated 10 months ago by Charis

Can I access my soundcasts on my computer, too?

Certainly. Simply log in to your account at https://mysoundwise.com/signin , and you can access your soundcast library from the web.

Charis
Updated 10 months ago by Charis

I purchased a soundcast but can't log in to my account

This is likely because you haven't created an account yet. In order to create an account follow these steps. Step 1: Download the Soundwise app. Download it from the App Store or Google Play. When pu…

Soundwise Support
Updated 9 months ago by Soundwise Support

The soundcast I bought is not showing up on the app when I log in. What should I do?

Did you purchase the soundcast from Soundwise website or mobile app? If yes, please try the following: 1) log out of your account and log back in. 2) If 1) doesn’t work, it could be that when you pur…

Charis
Updated 10 months ago by Charis

How to delete my listener account

Steps to delete your listener account: ​ 1. Log in to your account 2. Go to my profile, from the top right corner 3. At the bottom last, you can see the "Delete Account" button

Soundwise Support
Updated 10 months ago by Soundwise Support

Audio download and streaming suddenly stopped working. What should I do?

We issue regular updates on the app. Sometimes if you miss an update, certain features may stop working. So first of all, whenever you open the app and sees a popup that says “updates need to be inst…

Charis
Updated 10 months ago by Charis

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