Listener FAQs

How to turn off Autoplay on your Soundwise mobile app

Step 1: From your Soundwise home screen, tap on the Settings icon located at the top left of your screen. This will take you to the Settings page. Step 2: From your Settings screen, tap on Playback..…

Keith Misael Tovar
Updated 1 year ago by Keith Misael Tovar

I still have problems with the app. What should I do?

Please write to support@mysoundwise.com , detailing the issue you’re facing (Screenshots are helpful). We’ll get back to you as soon as possible.

Charis
Updated 7 months ago by Charis

After setting up my account, I try to sign in on the app. But it keeps saying my password is not correct.

It is possible that there was a typo when you entered your password for the first time during account setup. Please reset your password here , and then try signing in again.

Charis
Updated 7 months ago by Charis

Can I access my soundcasts on my computer, too?

Certainly. Simply log in to your account at https://mysoundwise.com/signin , and you can access your soundcast library from the web.

Charis
Updated 7 months ago by Charis

I purchased a soundcast but can't log in to my account

This is likely because you haven't created an account yet. In order to create an account follow these steps. Step 1: Download the Soundwise app. Download it from the App Store or Google Play. When pu…

Soundwise Support
Updated 6 months ago by Soundwise Support

The soundcast I bought is not showing up on the app when I log in. What should I do?

Did you purchase the soundcast from Soundwise website or mobile app? If yes, please try the following: 1) log out of your account and log back in. 2) If 1) doesn’t work, it could be that when you pur…

Charis
Updated 7 months ago by Charis

How to delete my listener account

Steps to delete your listener account: ​ 1. Log in to your account 2. Go to my profile, from the top right corner 3. At the bottom last, you can see the "Delete Account" button

Soundwise Support
Updated 7 months ago by Soundwise Support

Audio download and streaming suddenly stopped working. What should I do?

We issue regular updates on the app. Sometimes if you miss an update, certain features may stop working. So first of all, whenever you open the app and sees a popup that says “updates need to be inst…

Charis
Updated 7 months ago by Charis

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