Listener FAQs
How to turn off Autoplay on your Soundwise mobile app
Step 1: From your Soundwise home screen, tap on the Settings icon located at the top left of your screen. This will take you to the Settings page. Step 2: From your Settings screen, tap on Playback..…
I still have problems with the app. What should I do?
Please write to support@mysoundwise.com , detailing the issue you’re facing (Screenshots are helpful). We’ll get back to you as soon as possible.
After setting up my account, I try to sign in on the app. But it keeps saying my password is not correct.
It is possible that there was a typo when you entered your password for the first time during account setup. Please reset your password here , and then try signing in again.
Can I access my soundcasts on my computer, too?
Certainly. Simply log in to your account at https://mysoundwise.com/signin , and you can access your soundcast library from the web.
I purchased a soundcast but can't log in to my account
This is likely because you haven't created an account yet. In order to create an account follow these steps. Step 1: Download the Soundwise app. Download it from the App Store or Google Play. When pu…
The soundcast I bought is not showing up on the app when I log in. What should I do?
Did you purchase the soundcast from Soundwise website or mobile app? If yes, please try the following: 1) log out of your account and log back in. 2) If 1) doesn’t work, it could be that when you pur…
How to delete my listener account
Steps to delete your listener account: 1. Log in to your account 2. Go to my profile, from the top right corner 3. At the bottom last, you can see the "Delete Account" button
Audio download and streaming suddenly stopped working. What should I do?
We issue regular updates on the app. Sometimes if you miss an update, certain features may stop working. So first of all, whenever you open the app and sees a popup that says “updates need to be inst…
